Troubleshooting

RESOLVING INSTASTART™ IGNITION PERFORMANCE ISSUES

  • Low or out of propane
  • Cylinder or the gas supply valve is turned off
  • Positive connection has NOT been made between the tank and the regulator. Regulator will not allow fuel in the line.
  • The Flow Limiting Device in the regulator has been activated
  • Manifold valve assembly is damaged

  • Burner port holes and/or Venturi tubes are blocked
  • Burner is improperly seated on valve gas jet

  • Blocked Venturi tubes
  • Excess cooking salts on burner

  • Flow Limiting Device has been activated
  • High Wind condition – Adjust the placement of Barbecue to shield from wind
  • Propane is running low
  • Burner improperly seated on valve gas jet
  • Heat Distribution plates are not in position
  • Natural Gas Models: For new home connection, performance issues could be related to installation issues, an incorrectly sized supply line and/or water column supply line is not adequate for the BTU rating of the grill. Check with your HVAC installer. For an existing supply line, perform a leak test from the safety shut-off valve at your home connection, to the BBQ manifold. There could be a poor connection, or a tear or break in the natural gas hose. Do not use a longer natural gas hose than is supplied with your grill. (10 feet)

  • Barbecue needs to be preheated for 5 to 10 minutes with a closed lid. Outside temperatures will affect the amount of preheat time required.
  • Flow limiting device in regulator has been activated and requires resetting
  • Natural Gas Models: For new home connection, performance issues could be related to installation issues, an incorrectly sized supply line and/or water column supply line is not adequate for the BTU rating of the grill. Check with your HVAC installer. For an existing supply line, perform a leak test from the safety shut-off valve at your home connection, to the BBQ manifold. There could be a poor connection, or a tear or break in the natural gas hose. Do not use a longer natural gas hose than is supplied with your grill. (10 feet)

  • Proper start up and shut down procedure not followed
  • Flow limiting device in regulator has been activated and requires resetting
  • Flame Tamers (heat plates) are missing or not in position
  • Natural Gas Models: For new home connection, performance issues could be related to installation issues, an incorrectly sized supply line and/or water column supply line is not adequate for the BTU rating of the grill. Check with your HVAC installer. For an existing supply line, perform a leak test from the safety shut-off valve at your home connection, to the BBQ manifold. There could be a poor connection, or a tear or break in the natural gas hose. Do not use a longer natural gas hose than is supplied with your grill. (10 feet)

  • Excessive fat in meat
  • Grease drain plugged
  • Cooking system including flame tamers and cooking grates have a build up of grease that must be removed
  • Lower casting of the Barbecue is clogged with grease
  • Cooking on lower temperature setting. Reduce temperatures according to type of foods being cooked.

  • Selection dial not pressed correctly.
  • Power supply issue.
  • 5-AMP fuse may be blown.
  • Power cord unplugged, or has loose connection to the controller.
  • Faulty controller.

  • Too much ash build-up in the burner pot.
  • Igniter is unplugged or has a loose connection to the controller.
  • Faulty igniter.
  • See the Manual Lighting Instructions in your Safety & Care manual, to use your pellet grill without the igniter.

  • Auger jammed.
  • Auger motor unplugged or has a loose connection to the controller.
  • Excess ash build-up in the burner pot obstructing airflow.

  • Fan blades may be dusty and dirty. – Requires cleaning.
  • Fan wire unplugged or has a loose connection to the controller.

  • Controller tolerance +/- 20°F (+/- 6.667°C) is normal.
  • Controller “P” setting – Only applicable on “SMOKE” setting between 160°F - 200°F (71°C - 93°C).
  • Too much ash. Insufficient air flow through burner pot.
  • Fan may be dirty. The fan should be heard from start to finish.
  • Cooking with the lid open.
  • Windy or harsh weather conditions.
  • Low fuel.
  • Damp pellets clumping together and sticking to the walls of the hopper.
  • Sensor probe is dirty.
  • Sensor probe loose or disconnected from the controller.

  • Too much ash build-up.
  • Hopper lid left open during cooking.
  • Too many pellets in the burner pot.
  • Too many old and clumping pellets loading the auger at a time.
  • Fan may be dirty or working intermittently because it is dirty.
  • Grill not on a level surface.
  • Grease Fire caused by a combination of high cooking temperatures and grease and ash build up within the firebox.

  • "P" Setting is too LOW.
  • Overfiring/ too many pellets in the burner pot.

  • Too much ash/ grease build-up in the burner pot and firebox.
  • Old or damp wood pellets. Incorrect pellets (Do not use heating pellets).

  • Your Cookout™ Pellet Grill produces a superior thin blue smoke that provides a cleaner, smoke flavor. Often, the smoke is so thin it only appears as heat waves coming off the grill. You will be able to see the smoke rings on your meat and taste the difference. If you require even more smoke, you can add the Coleman Smoke Generator (85-2343-0) to your grill.

  • Grill Maintenance required.
  • Cooking temperatures are too high. Grease does have a flash point, keep the temperature under 350°F when cooking highly greasy food.

  • Clean the sensor.
  • The sensor connection to the controller may be loose or unplugged.
  • Not following proper lighting procedure with the lid open.
  • Flame burned out in the burner pot, but the auger continues to feed. At re-ignition extreme temperature swings can be found.
  • Incorrectly filling fuel when you have run out. You MUST always shut down before reloading the hopper assembly.
  • Fan may be dirty or working intermittently because it is dirty.
  • Controller malfunction.

  • Maintenance required.
  • Too many pellets in the burner pot.
  • Old and clumping pellets loading the auger too many at a time.
  • If the grill is "not" hot and you still have this ERH error, the sensor may be dirty and require maintenance or the connection to the controller may be loose.
  • Pellets are tunneling (stuck to the side of the hopper) before dropping suddenly into the auger or out of fuel procedure was not followed.

  • Temperature Sensor needs to be cleaned and the probe wire checked for damage
  • Low fuel, or fuel stuck on walls of the hopper
  • Perform a system restart.
  • Check if the fan is turning on
  • Check if the auger is turning- listen for fuel being dropped into the burner pot
  • ERR code during start-up. Press and hold the selection dial to shut down and disconnect the power cord for 1 minute. Reconnect power cord, wait 30 seconds before trying to start-up again.

  • Sensor needs to be cleaned or check the wire for damage.
  • Igniter issue. Pellets are not successfully lighting in the burner pot.
  • Hopper out of fuel - Check hopper to ensure fuel is not stuck to the sides.
  • Pellet blockage in auger or auger/ auger motor not working.
  • Ash blockage obstructing air flow in the burner pot.
  • Fan may be dirty or working intermittently. Make sure it is clean and that it is plugged in correctly.

  • Power cord not plugged in correctly or an issue with the GFCI outlet.